Have questions? We have answers!


Our team is available every business day, Monday through Friday.

You’ll never wait more than 1 business day for a reply, guaranteed.

E-mail us anytime at help@cottoncuts.com


About Cotton Cuts


1. Who and what is Cotton Cuts?
We love fabric and the idea of fabric delivered to our doors every month (more time for sewing)! While there are other "of the month" clubs out there, many of them provide duplicate notions, fabrics we're not interested in, or patterns that are not inspiring or challenging. Many fat quarter clubs send the same colorway or fabric designer every month. We wanted variety and inspiration.

Surely there had to be a better way!

Introducing Cotton Cuts - a team of quilting enthusiasts located in St. Louis, Missouri. We are passionate about all things fabric and want to share our love with our fellow quilting community. You get the power of choice while still having an inspiring surprise specifically selected for you. We strive to delight you with inspiration to tickle your inner quilter and will do everything we can to exceed your expectations.

Cotton Cuts is on a mission to create jobs. We have partnered with a local workshop that provides dignified employment opportunities to the intellectually challenged and to those with other disabilities. Every Cotton Cuts membership that you purchase contributes toward enriching the lives of these very talented individuals.


2. What comes in my Cotton Cuts package each month?

We believe in building a high quality stash of inspirational fabric. Each month, you will receive a range of fabrics, hand selected for you based upon your quilting preferences. Additionally, you will receive an online pattern from our featured independent designer of the month. You will also receive two collectible pattern cards with directions for a basic and intermediate quilt building block. Collect them all! Lastly, you will also receive a piece of lagniappe in the box. Lagniappe is a "little something extra" that we give to you as a way of saying thanks!


3. What brands of fabrics do you include in each package?

We are always on the look out for great fabrics to bring our members. We search both domestically in the US as well as abroad in places like Japan, Australia and Europe. We select these fabrics from today’s top manufacturers like Free Spirit, Penny Rose, Henry Glass, Michael Miller, Dear Stella, Lecien, Riley Blake, RJR and larger houses like Robert Kaufman, Clothworks, Camelot and Windham Studio. However, we lookout for new releases to include in our packages as well. If you have a favorite manufacturer, designer or print that you love, please let us know! Simply send an e-mail to help@cottoncuts.com.


4. How do I change my preferences (color, fabric, quilting style)?

Simply login to your account at www.cottoncuts.com and change your preferences from the membership screen. You may also send an email to help@cottoncuts.com and our team will assist you in your request. Please note that you may change your preferences at any time, but changes made after the 1st of the month will not be made until the following month. Due to the nature of our process, we do need the full 20 days until we ship to match quilters to fabrics and deliver a package tailored for you. This means we cannot implement changes made after our production begins.


5. Can I suggest cool fabrics, designers or products?

Of course! We'd love to hear about them! For suggestions on products you would like to see in a future Cotton Cuts package, e-mail us at help@cottoncuts.com. Or if you’re an independent pattern or fabric designer, please let us know as well!


6. How can I give feedback?

As a startup business, we always encourage feedback from our customers. Constructive feedback or tips to improve our service are strongly encouraged. If we have missed the mark or you just want to tell us how awesome we are, shoot us an e-mail at help@cottoncuts.com.

Shipping / How it Works


1. What is the deadline to buy a membership?

In order to receive a package for a given month, you will need to have purchased a membership by midnight on the last day of the previous month. Due to the nature of our process, we do need the full 20 days until we ship to match quilters to fabrics and deliver a package tailored for you. If you happen to miss the deadline for this month, your membership will start on the following month.


2. When do I get billed for my membership?

You will be billed for your first delivery or bundle immediately when you sign up and will be rebilled on the first of every subsequent month (for month to month memberships). If you have purchased a bundle, your membership will renew on the first of the expiring month. After the first of the month, we will not be able to cancel that month’s membership orders.


3. Is there a way to see what's in my package before I buy it?

Although we are all used to seeing what we buy before we buy, there is an exception to be made with the surprise and inspiration we deliver every month. At Cotton Cuts, we covet the surprise and delight you will feel when you receive fabric that was hand selected for you based upon your preferences. Some of the fabrics you may have chosen on your own, while we hope others will awaken your inner quilter.


4. When can I expect my Cotton Cuts to arrive?

We ship every month on the 20th. It takes about 5-7 business days for your first package to arrive in the United States. It can take a little longer to APO addresses (an additional 7 days, and thank you for your service!) and longer for international addresses (2-3 weeks).


5. How much is shipping and where do you deliver?

Shipping rates are calculated through the US Postal Service Priority Mail Service, which delivers to all 50 states (including Alaska and Hawaii), territories and APO addresses. Shipping internationally is $15.00 to Canada and $25.00 to the rest of the world. International packages are shipped via USPS First Class International and take approximately 2-3 weeks to arrive.


6. Can I buy past packages that I may have missed?

Occasionally, we will post fabrics, patterns and collectible block pattern cards in our online shop at www.cottoncuts.com. Please check back there if you’re looking for oldies but goodies from previous packages. However, due to the nature of our business, it is difficult to provide previous packages given the customization of the product to the individual quilter.


7. Can I shop at Cotton Cuts, even if I don't subscribe?

Absolutely! Our store will carry fabric, patterns and collectible block pattern cards. We will have limited inventory of many of these items, so please check back early and often!


8. I moved or am planning to move. Can I easily change my shipping address?

Simply login to your account at www.cottoncuts.com and change your address from the account page. You may also send an email to help@cottoncuts.com and our team will assist you in your request.

Billing


1. What forms of payment can I use?

We use Stripe for our payment processing and securely accept all major credit cards. Unfortunately, we do not accept PayPal, checks, money orders or cash for membership.


2. How do I update my credit card information? Does Cotton Cuts maintain that information?

Simply login to "My Account" on the www.cottoncuts.com. You can update your payment information in the "Credit Card" box at the bottom of the page. This information is not retained with Cotton Cuts. Our certified payment processor, Stripe, handles all credit card processing.


3. Do I get a discount for buying multiple months upfront?

Of course! Check out our membership page to view all of our convenient 3 month and 6 month memberships, customized to meet your needs! If you are on a current month to month plan and would like to switch to a prepay bundle, please contact help@cottoncuts.com to assist with the process.


4. How do I cancel my membership?

Simply login to "My Account" at www.cottoncuts.com and cancel your membership from the member profile page. All cancellations are effective immediately; though keep in mind we might still owe you a package from a previous charge, depending on where you are in the monthly cycle. Additionally, if you have prepaid for a multi month bundle, we will continue to deliver on the packages purchased and will cancel your membership at the conclusion of your prepay window. Unfortunately, after midnight on the last day of the month, we are unable to cancel that month's shipment.


5. Are there any penalties for cancelling my membership?

After cancelling, we will not charge you for any subsequent months, but you will receive a final Cotton Cuts package if you already paid for the month. There are no penalties for cancelling your membership, other than missing out on amazing fabric matched to your preferences!

Gifts


1. How do gift memberships work?

If you would like to give the gift of a Cotton Cuts membership, simply click on the “Gift” link in the header. You will be directed to our gift membership page. Select the number of months you would like to have Cotton Cuts delivered to your lucky quilter. Add the membership to your cart and at the checkout, add the recipient's mailing address and your contact information, including e-mail. Within 1 business day, we will e-mail you a gift card that you can either forward or print for the gift recipient. They can redeem the gift card within 6 months from the date of issue. At the end of your gift, your recipient will have the option of extending their membership.


2. If I buy a gift, do I pay each month, or all at once?

When you purchase a gift, you will pay for the entire gift all at once rather than on a recurring basis. Additionally, you will prepay for all shipping up front. At the conclusion of the gifting period, the recipient will have the option to extend their membership monthly or in a 3 or 6 month bundle.

Customer Service and Returns


1. How do I report an issue with my order?

Simply send an e-mail to help@cottoncuts.com and we will help you resolve your issue. We guarantee a response within 1 business day!


2. Can I refund my order?

At this time we do not issue refunds unless your order is damaged, at which point we will issue full replacements at no cost to you. We do ask that you provide a photo of the damaged goods, so that we can relay that back to our fulfillment specialists.

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